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One of the fastest ways to propel your business to the next level is to nurture and enhance your relationship with your existing customers. Satisfied customers are still the #1 best way of advertising. Studies show that it costs as much as five times more to win a new customer than to keep a current customer. Unfortunately Cheap Jerseys Free Shipping , many business owners fail to promote repeat sales from their satisfied customers, and they fail to realize that without their satisfied customers, they have no business.


Keep in mind Cheap Jerseys Wholesale , a satisfied customer who is a happy customer typically informs five people about your products andor services; while an unsatisfied customer will naturally inform ten to fifteen people about your poor service and inferior products. Your unsatisfied customer will begin to shop with your competitors. You not only lose the unsatisfied customer to your competitor, but even worse the unsatisfied customer will probably take ten to fifteen others potential clients with himher.


Let's talk about what you can do to keep your prime customers contented and long-term purchasers of your products andor services. Always contact your prime customers after they have made a purchase to say 'thank you? for choosing your business to do business. This should be done within twenty-four to forty-eight hours after their purchase.


This is also a good time to ask the prime customer if heshe is pleased with your products andor services and to ask himher what else your company can do to keep himher as a prime customer. The information acquired from your prime customers can be utilized to develop a customer satisfaction program and will aid you in developing future growth strategies. While you have the prime customer on the phone, don't forget to mention other products and services that you offer.


When corresponding with your prime customers Cheap Jerseys From China , it is most important to keep it personal. Voice mail and e-mail are easy ways to communicate, but don't forget---it's the personal touch that can make a difference. It is also important to remember those special days of your prime customers (i.e. birthdays and holidays). Remembering your prime customers on special occasions is just another way to let them know how much you value their business. Just one thing--too much contact with your prime customers can become annoying; know when enough is enough.


When you keep in touch with your prime customers, they will not have a problem referring your products andor services to other people. Prime customers can help you build new relationships by their recommending your products andor services to their circle of friends or clients. You may even want to ask your prime customers if you can display your literature or brochure in their office or place of business. Prime customers can also help you distribute your information through their database contacts.


Every business should have a written customer relation's policy. Your policy should be a guarantee to your customersclients that you are dedicated to achieving customer satisfaction and that you stand behind your products andor services. Be sure to display your policy in your establishment so that your customers can easily observe it. If your customer relation's policy is worded correctly Cheap Jerseys China , it can become a marketing tool for your business.


Finally, don't become an entrepreneur who is so engrossed in prospecting that you lose sight of your prime customers. Your prime customers, if nurtured properly Cheap Jerseys , will generate larger sales more cost effectively than those prospects. No matter how you segregate it --- it is more cost effective to keep a prime customer than to prospect for a new customer. Prime customers will propel your business to the next level.


? 2005 Dr. Laureen All rights reserved

Email: drlaureen@

Leadership is a vital element in
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Co-operative society in India - Motivating leaders


The financial institutions in India
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